Consular assistance
British Embassy contacts for : when someone dies abroad
Non-resident, British High Commission, Wellington, New Zealand handles cases in . This page lists the numbers you need and what the post can do.
Emergency numbers
FCDO 24-hour line (from UK)
+44 (0)20 7008 5000Handling a death in
British representation: Non-resident, British High Commission, Wellington, New Zealand
Authority that must release the body: Cook Islands Civil Registration (Ministry of Internal Affairs); Cook Islands Police Service
Documentation language: English, Cook Islands Māori (Rarotongan)
Free association with New Zealand. English common law. Non-resident BHC Wellington. Rarotonga airport has good connections via Auckland. Outer Northern Group islands (Penrhyn, Manihiki, Rakahanga, Pukapuka) are extremely remote and require internal transfer to Rarotonga. Cremation available at Rarotonga.
Always verify numbers before calling
Embassy phone numbers change. Confirm current details at gov.uk/foreign-travel-advice/cook-islands before a trip. The FCDO 24-hour line (+44 (0)20 7008 5000) is the most reliable point of contact in an emergency.
Contact details
British Embassy and consulates in
What you need to know
What the British post in can and cannot do
Non-resident, British High Commission, Wellington, New Zealand is the post that registers the death and can give you a list of local funeral directors. It cannot pay any repatriation cost, arrange the repatriation itself, release the body, or shorten a local timeline.
The full list of what consular staff can and cannot do applies in every country.
Death registration in
The Embassy can register the death separately under UK law. This is optional and does not replace the local certificate, but some families find the UK death certificate useful for administrative purposes.
Typical timeline from
What the Embassy can and cannot pay for
Consular staff in cannot pay repatriation costs, funeral director fees, or any local charges, and cannot lend money to cover them.
They can give you a list of local funeral directors, contact next of kin, and help you reach an insurer. If there is no insurance and no family funds, they can explain what limited options exist.
What repatriation from involvesNeed help coordinating repatriation from ?
We can take over the arrangements from wherever you are in the process. Call us or leave your details and we will call you back.